Thinking ahead & thinking outside the catering box...
roll plays - being the passenger - being the colleague - seeing the dpv, seeing the different point of view
Very often it´s situations coming up, we never ever had before and we never ever faced before.
so it´s so very, very important to do roll games and to be pre-prepaired for all kind of situations. to speak it through in the group how to act, how to solve a difficult situation best and how to stay present. roll games do help. being the passenger. being the client & as well seeing another colleague solving a difficult situation. being the person in charge on board means responsibility and knowing how the working equipment is functioning.
you do learn it with on the job trainings and being skilled in service and in the people business is giving a big advantage.
F&B dealing with food & beverages & knowing what to order & how to do a functioning menu
people on board and on the ground they need to have a basic understanding of the product they are serving. what exactly to order, how to plate it & how to serve it the very best way. And most important, what´s important to know about the F&B product & What story you can connect with this dish.
